Política de reembolso

BABY D'OR WARRANTY POLICY

Effective Date: June 6, 2026

At BABY D'OR, we are committed to providing high-quality products and excellent customer service. This Warranty Policy outlines the warranty coverage applicable to eligible products purchased through our official website, www.babydorshop.com.

I. WARRANTY PERIOD

Standard Warranty Coverage

The warranty period begins on the date your order is marked as delivered by the shipping carrier.

BABY D'OR provides the following warranty coverage:

  • United States and all non-European regions: 1-Year Limited Warranty

  • European Countries: 2-Year Limited Warranty

This warranty applies only to products purchased directly through www.babydorshop.com.

II. WARRANTY COVERAGE

This warranty covers manufacturing defects and product malfunctions resulting from non-human factors under normal use conditions.

Examples of covered issues may include:

  • Manufacturing defects.

  • Functional failures occurring during normal use.

  • Electrical or mechanical malfunctions not caused by misuse.

  • Defects in materials or workmanship.

Warranty Exclusions

The warranty does not cover:

  • Improper use, abuse, neglect, or rough handling.

  • Unauthorized modifications, repairs, or alterations.

  • Damage caused by accidents, drops, water exposure, or external events.

  • Normal wear and tear resulting from regular use.

  • Cosmetic damage that does not affect product functionality.

  • Consumable components or accessories that naturally wear out over time.

  • Products purchased from unauthorized sellers, marketplaces, or third-party resellers.

  • Products for which valid proof of purchase cannot be provided.

  • Second-hand products.

  • Promotional gifts, complimentary items, or free products.

  • Products outside the applicable warranty period.

BABY D'OR reserves the right to determine whether a product issue is covered under this warranty after review.

III. WARRANTY CLAIM PROCESS

To submit a warranty claim, please follow these steps:

Step 1 – Gather Your Documentation

Please prepare:

  • Your order number or proof of purchase.

  • Clear photographs of the product.

  • A detailed description of the issue.

  • Videos demonstrating the problem, when applicable.

Step 2 – Contact Our Support Team

Submit your warranty request by email:

storebabydor@gmail.com

Our team will review your claim and may request additional information if necessary.

Step 3 – Resolution Options

If your claim is approved, BABY D'OR may provide one of the following remedies at its sole discretion:

  • Replacement with the same product model.

  • Exchange for a comparable product of equal value.

  • Full refund.

  • Partial refund.

  • Store credit, when appropriate.

The selected resolution will depend on product availability, the nature of the issue, and the circumstances of the claim.

IV. REFUNDS AND RETURNS

For complete information regarding returns, exchanges, cancellations, and refund eligibility, please refer to our Return & Exchange Policy available on www.babydorshop.com.

Any refund issued under this Warranty Policy will be processed using the original payment method whenever possible.

V. LIMITATION OF WARRANTY

Except where prohibited by applicable law, this warranty is the sole and exclusive warranty provided by BABY D'OR.

To the maximum extent permitted by law:

  • BABY D'OR shall not be liable for indirect, incidental, consequential, special, or punitive damages.

  • Liability shall not exceed the original purchase price of the product.

  • This warranty gives you specific legal rights, and you may also have additional rights that vary by state, country, or jurisdiction.

VI. CONTACT INFORMATION

For questions regarding this Warranty Policy or to submit a warranty claim, please contact:

BABY D'OR

Website: www.babydorshop.com

Email: storebabydor@gmail.com